Privacy Policy

Who we are

This website is operated by Bellevue Chimney Pros. We provide chimney sweeping, inspection, relining, masonry and vent cleaning services in Bellevue, Issaquah, Mercer Island, Medina, Clyde Hill, Washington.

We are a service-area business: we travel to your home and do not operate a public storefront, so no visiting address is published. You can reach us at contact@bellevuechimneypros.com or (425) 380-8866.

What we collect

• Contact details you give us: name, phone number, email address, and the service address where the work is to be done.
• Booking details: the service requested, the date and time slot you choose, and what you tell us about the chimney.
• Call records: if you call our published number, the call may be answered by an AI assistant on a recorded line. The recording, a transcript and a written summary are kept in our customer records.
• Job documentation: photographs of the chimney and the work performed, kept in your file.
• Website analytics: pages viewed and general location at city level, through Google Analytics. We do not use advertising trackers or sell profiles.

Why we use it

• To schedule, perform and document the work you asked for.
• To send you booking confirmations, appointment reminders and your written quote by email.
• To contact you about a job in progress, or to return a call you asked us to return.
• To keep the records our business and tax obligations require.

How we contact you

When you give us your contact details — by booking online, using the chat on this site, or calling us — you agree that we may contact you by email and by phone about your request or your booking. These are service messages about work you asked for, not marketing.

We do not send text messages (SMS), and we never share or sell your phone number or email address to anyone for their own marketing. You can ask us to stop calling or emailing at any time by replying to any email or telling the person on the phone, and we will record the request against your file.

Recorded calls and AI assistance

Our published phone line may be answered by an AI assistant that identifies itself as such and states at the start of the call that the line is recorded. If you prefer to speak to a person, say so and we will take your details for a call back.

Recordings and transcripts are used to schedule your job correctly and to check the quality of our service. They are kept in our customer records and are not sold or shared for advertising.

Who we share it with

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

We share the minimum necessary with the providers that make the service work: our booking and customer database, our email provider, our phone and voice-assistant provider, and our website host. Each processes the data on our instructions.

How long we keep it

Customer and job records, including photographs and written quotes, are kept for as long as needed to serve you and to meet legal and tax obligations. Enquiries that never become a job are removed once they are no longer useful.

Your choices

Write to contact@bellevuechimneypros.com and we will tell you what we hold about you, correct it, or delete it, subject to records we are required to keep. We apply these choices to everyone who asks, without requiring you to prove where you live.

Children

Our services are sold to homeowners and property managers. We do not knowingly collect information from children under 13.

Changes

We update this notice when our practices change. The date at the top of this page is the version currently in force.